CQC were established as an independent regulator with a clear purpose: to ensure health and care services provide people with safe, effective, compassionate, high-quality care and to encourage those services to improve. Has this been and does this continue to be delivered across the industry? The world is constantly changing and evolving and all regulators need to respond to these changes, especially in light of the pandemic and the outcomes that have affected literally every

What plans do you have in place to evidence the continual drive to service improve, to challenge, to advance and deliver the highest quality of care and support? Are you prepared for the journey to become an Outstanding service provider and it is a journey, a fulfilling one with challenges, highs and lows but the benefits are numerous for everyone; customers, staff, stakeholders, everyone can have a positive impact on and be part of the journey. The regulatory environment is