CQC were established as an independent regulator with a clear purpose: to ensure health and care services provide people with safe, effective, compassionate, high-quality care and to encourage those services to improve. Has this been and does this continue to be delivered across the industry? The world is constantly changing and evolving and all regulators need to respond to these changes, especially in light of the pandemic and the outcomes that have affected literally every

What plans do you have in place to evidence the continual drive to service improve, to challenge, to advance and deliver the highest quality of care and support? Are you prepared for the journey to become an Outstanding service provider and it is a journey, a fulfilling one with challenges, highs and lows but the benefits are numerous for everyone; customers, staff, stakeholders, everyone can have a positive impact on and be part of the journey. The regulatory environment is

We all know that the impact of the pandemic crisis is far from over and how much of an exhausting time it has been, and continues to be, for everyone across the care and support sector. It is now a good time to start to reflect and review and to plan ahead for the future provision of care and support in the ever-changing world that we currently live in. CQC are currently continuing to implement the Emergency Support Framework with Regulated Providers and will be resuming an i

There is even more of a need for robust quality assurance and compliance systems and processes to be evident throughout the duration of the pandemic, to provide everyone with the comfort and assurance that systems are in place to ensure that a safe, effective, caring, responsive and well-led environment can be evidenced to the highest possible level. For those providers without a robust quality assurance monitoring system, this can initially be quite a daunting task but after

We all know that life as we once knew it has changed significantly in many many ways and life since lockdown has posed many challenges, particularly for the Health and Social Care sector. As the days pass, providers of Social Care services are finding new and innovative ways to continue to provide safe, effective, caring, responsive and well-led services, meeting needs and keeping people safe and well cared for. As we come through phase one of the crisis, it is important to c

It is such a difficult and challenging time across the whole Health and Social Care industry and, on closely monitoring the national crisis, I have honestly struggled to comprehend the situation let alone write a blog for the industry where the absolute priority is for everyone to be kept safe and well. It goes without saying that care and support providers are delivering the highest quality of services in the most challenging circumstances and in unprecedented times that non