Innovation . Quality . Collaboration
Xceed Care Compliance is committed to providing a wide range of bespoke care and support compliance solutions and innovative business assurance projects for a wide range of care and support providers, who deliver regulated and non-regulated Adult Social Care services.
Xceed Care provides specialist support, guidance and enables clients to deliver high-quality, outstanding, person-centred services, including the knowledge and confidence to Xceed.
Lisa Hitchcox is the founder of Xceed Care Compliance with over 25 years’ experience initially working in the Social Housing industry, with the last 15 years specialising in Care and Support Quality Assurance and Compliance Services for both Adult Social Care regulated and non-regulated services.
Lisa is passionate about the delivery of the highest quality of care and support and has a proven track record of successfully delivering for clients on a range of compliance, audit and business assurance projects.
The projects have included the implementation of a range of service Quality Assurance and Communication Frameworks, driving forward Client service improvements through the delivery of effective action plans leading to improved CQC ratings and supporting clients to be ‘Outstanding’ through a range of methods including staff mentoring, training and the delivery of ‘Outstanding’ workshops and programmes.
Effective and proven track record of delivering Quality Assurance Mock Inspections using the Care Quality Commission inspection framework for Adult Social Care regulated services
Evidencing that services are Safe, Effective, Caring, Responsive and Well-Led and identification of actions to drive forward service improvements
Delivery of service and compliance reviews for both regulated and non-regulated services
Evidencing compliance against both Regulation and Commissioning arrangements
SERVICE IMPROVEMENT PLANS
Engagement with leadership and staff teams to develop Service Improvement Action Plans
Driving forward service improvements in a consistent, planned and managed approach to Quality Assurance
QUALITY ASSURANCE FRAMEWORKS
Collaboration with clients to develop robust, effective quality assurance frameworks which have been proven to:
Evidence positive outcomes and standards
Facilitate change and improvement
Develop a culture of continuous improvement
GOVERNANCE AND COMPLIANCE
Working in partnership with clients to establish specialist Quality Assurance Frameworks
Quality Audit and Compliance
DEVELOPING OUTSTANDING SERVICES
Providing bespoke and specialist services and supporting providers to deliver outstanding high-quality services including:
Staff training, mentoring and delivery of ‘Outstanding’ workshops
Development and implementation of ‘Outstanding’ service improvement plans